Frequently Asked Questions

Everything you need to know about shopping with Montero.

How long will it take to receive my order?

Standard shipping typically takes 3 to 7 business days within the continental United States. International shipping times vary by location but generally range from 10 to 15 business days.

What is your return policy?

We offer a 30-day return policy on all eligible items. Products must be in their original, unused condition with all packaging intact to qualify for a full refund.

Which payment methods do you accept?

Montero accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your delivery status in real-time.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.

Is my personal information secure?

Absolutely. We use industry-standard SSL encryption technology to protect your data and ensure that your shopping experience is safe and secure.